Communications

I have always thought of myself as a professional communicator.  I'm good at it and I'm good at people.

And yet I keep getting it wrong.

Today I've been working with one of my business partners on a document we're preparing for a potential big new client.  I was totally sure we had agreed on the process after some back and forth commentary by mail and by phone.

But when it came to doing the work we were off down different tracks like scared bunnies.

Now we're friends as well as business partners so it doesn't cause real friction - more self mocking on my part and knuckling down to it on his and the end result is better for it.

The thing is ...we're professionals, trained and experienced.  Yet we make communication errors like this everyday.  How much harder is it for non-professionals who have to make communications work just as much?  Without our toolbag.

It really brought home to me today how much skill is involved in good management and how rarely I give people credit for that. 

Sorry.