Trust me...

01 July 2010

Customer comes first?

We've had to engage with a solicitor in the UK of late.  This is no mean feat since we live in the UAE and have a 3 hour time difference as well as different local working hours.  So while our working day begins at 0730 here I can't speak to anyone in the solicitors' office before 1200. 

So this means if I want to get anything done I need to be able to work fast and in what amounts to 1/2 a day.  And of course Friday is a weekend here and Sunday a normal working day.  Not so in the UK.

You'd think they would understand.  It's not hard. 

So I wonder why they NEVER return calls.  Why they always disappear to lunch and leave no means of contacting.  Why they don't make files available at least for their assistant so someone can tell you what's happening.  Why they won't share their mobile number with anyone. I wonder in fact if they don't have their corporate head up their corporate fundament.  Or maybe they just hate me.

They are the ones who offered to do this work on a contingency basis; I didn't ask.  So they get nothing if they don't sort it out. 

And I sit here thousands of miles away fuming.  There's not a hope in hell I'll ever give them my company business now or point a client of mine at them.  In fact I'll tell anyone who'll listen ant every opportunity what I think of them and why they should be avoided.

Gaahhhh...they make me unfeasibly cross and all it would take is to return calls when they promise and perhaps once or twice be a little pro active and not wait for me to chase and hustle!